Business

An ecommerce site is a business. Our Management & Finance category addresses online payments, funding needs, employee issues, merchant profiles, key metrics, multichannel and omnichannel strategies, cross-border analyses, inventory management, accounting topics, sales taxes, and much more.

Payments
Get Ready for Digital-first Credit Cards

October 25, 2020 • Mike Eckler

In September 2020, Mastercard announced the expansion of its Digital First Card Program. Introduced in 2019, the program is a series of systems and procedures that enable credit card info to be downloaded directly to a mobile wallet. The expansion aims to increase awareness and improve access to existing digital card-issuing technology.
Amazon & Marketplaces
Winners on Prime Day 2020? Non-Amazon Sites

October 19, 2020 • Marcia Kaplan

Amazon’s delayed 2020 Prime Day event ran for two days — October 13 and 14 — as it did last year. While it does not release total revenue for Prime Day, Amazon touted in 2019 that Prime Day sales exceeded the prior year’s Black Friday and Cyber Monday sales combined. This year Amazon did not make such a claim.
Business
For Omnichannel Retailers, Hedgehogs Beat Foxes

October 18, 2020 • Armando Roggio

In his 2001 book "Good to Great," author and researcher Jim Collins sought to explain "why some companies make the leap [from good to great] and others don't." His answer plays out over about 300 pages, and it includes the Hedgehog Concept.
Business
‘Gated’ Product Launch Leads to $250,000 in 1-day Sales

October 16, 2020 • Eric Bandholz

Jordan West launched Little & Lively, a direct-to-consumer children's apparel company, with his wife, Carmen, six years ago in Canada. The business has grown to mid-seven-figures in revenue selling through its website, mostly. He's a master at creating demand for his products before they are available for purchase.
Payments
The Wirecard Fiasco: Digital Payments Gone Wrong

October 14, 2020 • Mike Eckler

What would you do if your credit card processor and merchant account provider were fraudulent? That's the reality for many thousands of worldwide businesses that relied on Wirecard, the Germany-based financial technology firm that is now in bankruptcy proceedings, having committed, allegedly, sham practices for years.
Amazon & Marketplaces
Can Walmart+ Compete with Amazon Prime?

October 11, 2020 • Marcia Kaplan

Walmart launched its premium subscription Walmart+ on September 15. The service offers unlimited free deliveries on orders over $35, up to a five-cent per gallon discount on gas at Walmart and Murphy fuel stations (Sam’s Club stations will be added shortly), and scan-and-go purchasing at any of its physical stores.
Business
Native Deodorant Founder on Scaling to $100 Million in 2 Years

October 9, 2020 • Eric Bandholz

Despite reaching a whopping $100 million in revenue in just two years, Moiz Ali, the founder of Native deodorant, says the initial version was less than stellar. "We had a pretty mediocre product," Ali told me.
Amazon & Marketplaces
Amazon Best Sellers in the Home Office Furniture Category

October 8, 2020 • Raphaël Menesclou

The demand for home office furniture has exploded since the beginning of the pandemic. Given how many companies are considering making remote work permanent, the "Home Office Furniture" category on Amazon is worth looking at closely.
Business
5 Content Marketing Ideas for November 2020

October 5, 2020 • Armando Roggio

The U.S. presidential election, family-oriented observances, blogging, and even entrepreneurship are all good topics for your business's content marketing in November 2020. Content marketing is the act of creating or curating content, publishing that content, and promoting it with the aim of attracting, engaging, and retaining customers.
Business
Real Men Wear Makeup, Says DTC Co-founder

October 2, 2020 • Eric Bandholz

Jon Shanahan wants men to wear makeup. He's a co-founder of Stryx, a direct-to-consumer manufacturer of concealer and tinted moisturizer for males. The company launched in 2017. Shanahan joined shortly afterward, having created his male grooming channel on YouTube.
Business
September 2020 Top 10: Our Most Popular Posts

September 30, 2020 • PEC Staff

Our mission since 2005 is to publish articles, webinars, and podcasts to help ecommerce merchants. What follows are the 10 most popular articles that we published in September 2020. Articles from early in the month are more likely to make the list than later ones.
Business
2020 ‘Time Machine’ Elevates All of Ecommerce

September 30, 2020 • Armando Roggio

The ongoing global pandemic has accelerated retail and B2B trends that make it relatively more difficult for some businesses to survive while upping the competitive bar for the entire ecommerce industry. These trends include everything from an increase in online sales and the growth of click-and-collect shopping to how software is built and integrated.
Payments
The Potential of Real-time Payments for Ecommerce

September 29, 2020 • Mike Eckler

Real-time payments are immediate transfers of funds from a payor to a payee. The topic is trending and for good reason. The promise of immediate settlements and instant access to funds is compelling, especially for merchants frustrated by their bank's policy of holds and reserves.
Local Business
Mall Owners Become Retailers Amidst the Pandemic

September 29, 2020 • Marcia Kaplan

The Covid-19 pandemic and subsequent store closures have brought new momentum to the decline of brick-and-mortar retailing, especially malls. More than 50 percent of the department stores that anchor malls in the U.S. will permanently close by the end of 2021, according to real estate investment firm Green Street Advisors.
Business
‘My Wife Quit’ Founder on SMS Marketing, SaaS Platforms, osCommerce

September 25, 2020 • Eric Bandholz

In 2007 Steve Chou's wife, Jennifer, wanted to spend more time with their growing family. So she quit her job. Fast forward to 2020, and Bumblebee Linens, the Chou's ecommerce company, is prospering. Steve is now an ecommerce celebrity, having launched the "My Wife Quit Her Job" blog, podcast, and YouTube channel.
B2B
Covid-19 Exposes Inefficiencies in B2B Accounts Receivable

September 24, 2020 • Armando Roggio

The ongoing pandemic has exacerbated long-standing inefficiencies with the B2B accounts receivable process, such as manual entry, little standardization, and errant data. Accounts receivable personnel have historically overcome many of these problems, but an increase in remote work may require B2B sellers to move to a more automated or integrated process.
Business
Covid-19 Is Driving Some Brands to DTC

September 21, 2020 • Armando Roggio

The coronavirus pandemic has accelerated the pace of digital transformation in retail, prompting some brands to focus on direct-to-consumer channels. The retail and wholesale industries have long been undergoing an evolution toward ecommerce, digital brands, and DTC sales. But Covid-19 changed retail abruptly.
Business
A Passion for Cosmetics Leads to $1 Million in First-year Sales

September 18, 2020 • Eric Bandholz

The YouTube-to-ecommerce business model may be the best way to build an audience of customers. It worked for my company, Beardbrand, when I posted beard-grooming videos on YouTube. And it worked for Lisa and Paul Jauregui. Lisa’s passion for cosmetics led to her YouTube channel, which educates consumers on the use and selection of those products. And that audience generated customers for BK Beauty, a direct-to-consumer cosmetics brand that the Jauregui’s launched in August 2019.
Business > Merchant Voice
After 20 years of ecommerce, change is the only certainty

September 17, 2020 • Richard Stubbings

Designing, building, and launching a website is just the beginning of an ecommerce business. Attracting and converting visitors is the next, all-important step. A website alone does not guarantee anything. But the most critical factor in long-term success is the ability to change and adapt.
B2B
Getting Your B2B Team on the Digital Train

September 16, 2020 • Lori McDonald

The pandemic has accelerated the digital transformation of many B2B companies. Implementing ecommerce and other digital tools requires rethinking how your organization operates and how it interacts with customers. It's an opportunity to improve sales and back-office efficiencies.
Payments
4 Payment Methods to Integrate for the Holidays

September 14, 2020 • Pamela Hazelton

Convenience and security increasingly impact online selling. That's especially the case for the upcoming holiday season, as consumers will likely seek flexible, seamless payment options. Here are four payment methods to consider for this year's holiday selling.
Cross-border Selling
Success in Europe Requires ‘People on the Ground,’ Says Danish Entrepreneur

September 11, 2020 • Eric Bandholz

American businesspeople tend to view Europe as a single market with like-minded consumers and cultures. But Rasmus Cort knows better. His company, Sorry Mom, sells tattoo ointments and lotions throughout the continent. I asked him how a U.S.-based company can succeed there.
Business
5 Predictions for the 2020 Holiday Shopping Season

September 10, 2020 • Armando Roggio

Despite strong increases in the past several months, predicting this year's holiday ecommerce sales made me feel a bit like Ebenezer Scrooge. I wanted to be optimistic about the Christmas sales, but three of my five predictions are negative overall. The other two, click-and-collect ecommerce and gig-economy delivery, are generally positive.
Shipping & Fulfillment
Holiday Shipping Surcharges Are Coming

September 10, 2020 • Marcia Kaplan

Selling during the upcoming holiday shopping season will not be normal. For the first time in its history, the United States Postal Service is imposing a holiday surcharge on commercial packages. The price increases will begin on October 18 and run through December 27, 2020, and range from $0.24 to $1.50 per package.
Payments
Understanding P2P Payments for Merchants

September 9, 2020 • Mike Eckler

P2P payments occur between two people. The term stands for both "peer-to-peer" and "person-to-person." Instead of using credit cards, consumers are now purchasing goods and services with P2P apps, and merchants increasingly accept P2P payments. In a sense, many merchants have become “peers” to capitalize on the trend.
Business > Merchant Voice
9 exercise tips for desk-bound workers

September 7, 2020 • Peter Keller

It's easier than most people think to get stronger, fitter, and healthier. That's especially true for desk workers, such as digital marketers and ecommerce merchants. Here are nine tips for desk-bound personnel to get stronger and healthier.
Business
Quality Control Drives Ugmonk.com to In-house Fulfillment

September 4, 2020 • Eric Bandholz

By 2017, nine years after launching his t-shirt company, Ugmonk, Jeff Sheldon had expanded into posters and workspace products. Gather, Ugmonk's modular desk organizer, had just completed a successful Kickstarter campaign with two shipping containers of custom manufactured organizers en route, to send to customers.
Business
August 2020 Top 10: Our Most Popular Posts

August 31, 2020 • PEC Staff

Our mission since 2005 is to publish articles, webinars, and podcasts to help ecommerce merchants. What follows are the 10 most popular articles that we published in August 2020. Articles from early in the month are more likely to make the list than later ones.
Amazon & Marketplaces
25 Top Amazon Marketplace Sellers Based on Number of Reviews

August 31, 2020 • Sig Ueland

Reviewing the top sellers on Amazon's marketplace could provide ideas on products, descriptions, and customer service. Here is a list of top sellers on the Amazon marketplace based on the number of reviews.
Business
Supply.co Founder: Day of Reckoning Is Coming for DTC Brands

August 28, 2020 • Eric Bandholz

Patrick Coddou has little patience with the concept of lifetime customer value or paying more to acquire a customer than he can recoup on the initial purchase.