Category

Shipping & Fulfillment

Our shipping and fulfillment coverage reflects the expectations of many consumers for free and fast delivery. We address topics that help ecommerce merchants meet those goals, including analyses of carriers, free shipping strategies, fulfillment efficiencies (including the use of third-party fulfillment companies), returns and refunds, multichannel integration, drop shipping issues, and much more.

Shipping & Fulfillment
Getting Started with In-house Fulfillment

October 7, 2021 • Elaine Porteous

Many emerging ecommerce businesses start in someone's garage or kitchen. They store, pack, and ship from a home base and control all the activities. But even established sellers sometimes opt for fulfilling in-house.
Shipping & Fulfillment
3 Ways to Reduce Shipping Costs

September 7, 2021 • Elaine Porteous

Lowering shipping costs is a surefire way to improve profits. Same-day delivery, free shipping, standard transit, click-and-collect — all are candidates for cost reductions.
Shipping & Fulfillment
Last-mile Delivery Attracts New Services, Providers

August 26, 2021 • Marcia Kaplan

With the holiday shopping season approaching, retailers and carriers are rolling out new delivery services. Smaller third-party providers are also entering the market, as last-mile delivery remains the most troublesome part of the package handling process.
Shipping & Fulfillment
Smart Lockers Are Upending Parcel Delivery

August 18, 2021 • Elaine Porteous

The growth in ecommerce has fueled the demand for sophisticated delivery options. Consumers are not always at home or at work to accept packages. Many seek contactless alternatives. Smart lockers are driving much of the innovation in parcel pick-up.
Shipping & Fulfillment
Warehouse Automation Starts with Picking, Sorting, Packaging

August 3, 2021 • Elaine Porteous

Your fulfillment warehouse is growing fast. More orders are arriving in increasingly varied dimensions and quantities. You may be considering additional employees and space. An alternative is improving productivity by automating some manual tasks.
Shipping & Fulfillment
17 Sustainable Packaging Providers

August 3, 2021 • Sig Ueland

Recycled cardboard, cornstarch peanuts, containers made from mushrooms or seaweed, minimal reusable mailers — there are plenty of sustainable packaging options to limit your business’s carbon footprint and drive eco-friendly customer loyalty. Here is a list of sustainable packaging providers.
Shipping & Fulfillment
Sustainable Packaging Is a Competitive Advantage

July 18, 2021 • Elaine Porteous

Consumers concerned about waste in landfills and oceans are demanding sustainable product packaging. Environmentally responsible packaging can be just as cost-effective as conventional methods but may require a change in thinking.
Shipping & Fulfillment
How AI Powers Distribution, Logistics

July 8, 2021 • Elaine Porteous

Artificial intelligence is a list of instructions and rules that a computer needs to complete a task. Ecommerce examples include site search, product recommendations, and chatbots — all increasingly rely on AI. But the distribution and logistics industries use AI, too.
Shipping & Fulfillment
10 Autonomous Robots for Last-mile Deliveries

June 28, 2021 • Sig Ueland

The future is here, sort of. Companies have staked out urban landscapes to test autonomous last-mile delivery systems on the streets and mobile food delivery robots on campus sidewalks. Here is a list of companies developing autonomous delivery robots and systems. Nearly all of these companies currently have live beta programs.
Shipping & Fulfillment
Steps to Greener Ecommerce Warehouses

June 14, 2021 • Elaine Porteous

Ecommerce warehouses are often not environmentally friendly. They consume vast amounts of energy. Many pose hazards to their employees. Material handling equipment, lighting, heating, air conditioning — all create emissions, some of them toxic.
Shipping & Fulfillment
Electric Vehicles Are the Future of Last-mile Delivery

May 27, 2021 • Elaine Porteous

The rise of ecommerce has catapulted electric vehicles to prominence. Concern about greenhouse gas emissions is driving the move away from diesel delivery vehicles towards trucks and vans using alternative power sources. Electric vehicles with a range of up to 150 miles are ideally suited to "last mile" deliveries, those with a limited radius.
Shipping & Fulfillment
Soft-hand Robots Are Coming to Ecommerce

May 11, 2021 • Elaine Porteous

For decades, manufacturing and industrial warehouses have used "hard" robots. They handle repetitive tasks and heavy lifting. But “soft” robots are much more sophisticated. They can safely grasp perishable and fragile items such as eggs, fruit, and bottles. Soft robots could transform fulfillment in many ecommerce warehouses.
Shipping & Fulfillment
Consumers Want Fast Deliveries — and a Green Environment

April 20, 2021 • Elaine Porteous

Customers want fast deliveries. But they also care about the impact of shipping on the environment. Sadly, the “last mile” is notoriously eco-unfriendly.
Shipping & Fulfillment
3PL Founder: ‘I’m in the Exceptions Management Business’

April 2, 2021 • Eric Bandholz

Jay Sauceda launched his ecommerce fulfillment company, Sauceda Industries, in 2013 in Austin, Texas. He says packing and shipping products is easy. What's difficult, he stated, is managing unforeseen events. "The shipping business is, essentially, the exceptions management business," he told me.
Shipping & Fulfillment
Sustainable Packaging Drives Customer Loyalty

March 7, 2021 • Pamela Hazelton

How merchants pack online orders makes a difference. One needn't look any further than Apple's product packaging to understand the cherished tradition of unboxing. But packing materials are as important as the overall appearance. More than half of U.S. consumers are concerned about the environmental impact.
Shipping & Fulfillment
When to Consider Ecommerce Shipping Insurance

February 10, 2021 • Armando Roggio

High-end products, high volume, and quality customer service are among the reasons for considering shipping insurance for ecommerce. Shipping insurance can protect businesses from costs associated with damaged, stolen, and lost packages.
Shipping & Fulfillment
8 Commercial Drone Delivery Companies

January 25, 2021 • Sig Ueland

The development of autonomous drone technologies has surged in the last five years. New FAA rules anticipate a commercial drone industry in the U.S. Here is a list of companies spearheading the advancement of drone delivery.
Shipping & Fulfillment
Holiday Shipping Surcharges Are Coming

September 10, 2020 • Marcia Kaplan

Selling during the upcoming holiday shopping season will not be normal. For the first time in its history, the United States Postal Service is imposing a holiday surcharge on commercial packages. The price increases will begin on October 18 and run through December 27, 2020, and range from $0.24 to $1.50 per package.
Shipping & Fulfillment
USPS Woes Could Impact Ecommerce SMBs

July 12, 2020 • Armando Roggio

The United States Postal Service reported a $4.5 billion loss in the fiscal 2020 second quarter, which ended on March 31. Democratic members of Congress have proposed investing $25 billion to help the USPS. Whatever happens to the agency will likely impact small and mid-sized ecommerce companies.
Shipping & Fulfillment
The Good News and Bad News for Ecommerce Shipping

May 10, 2020 • Armando Roggio

Ecommerce sales are up and shipping carriers such as USPS, UPS, and FedEx have responded admirably to demand in the face of numerous coronavirus-induced shutdowns and restrictions. That is the good news for ecommerce sellers. Unfortunately, supply chains have suffered. That’s the bad news.
Shipping & Fulfillment
5 On-demand Warehousing, Fulfillment Providers

March 12, 2020 • Marcia Kaplan

On-demand warehousing and fulfillment providers act as middlemen — a kind of Airbnb for logistics. Merchants search on a provider's platform for available warehouse space in the location they want. It's one way for ecommerce sellers to achieve faster delivery.
Shipping & Fulfillment
First-party Logistics Could Transform Ecommerce

February 19, 2020 • Armando Roggio

In 2020, Amazon will deliver roughly 3.5 billion packages in the United States — more than FedEx. That could signal a trend toward first-party logistics, price pressure, and fragmentation in the package delivery industry.
Shipping & Fulfillment
Q&A: ‘Can We Reduce Shipping Costs?’

January 29, 2020 • Armando Roggio

If you've ever wondered whether your ecommerce store could afford free shipping, or if you have been frustrated by poor shipping estimates at checkout, this post is for you. I'll address four common ecommerce shipping questions.
Shipping & Fulfillment
Will Drone Delivery Help Ecommerce?

September 17, 2019 • Gagan Mehra

Drones are already used for delivering products in Iceland and medical supplies in Tanzania and Rwanda. Denmark, France, and The Netherlands are soon to follow.
Shipping & Fulfillment
9 Tips to Improve the Overall Shipping Experience

July 10, 2019 • Pamela Hazelton

There is no shortage of studies that confirm the importance of free shipping. But a comprehensive shipping strategy extends beyond free. It includes other crucial elements that impact conversions and customer satisfaction.
Shipping & Fulfillment
The Growing Problem of Customer Returns

June 13, 2019 • Marcia Kaplan

The rate of customer returns for goods bought online is swelling to a worrisome level as more consumers switch from physical stores to online. Ecommerce returns average about 15 percent, with apparel returns closer to 30 percent. The cost to online retailers is substantial.
Shipping & Fulfillment
3 Strategies to Fulfill Like Amazon

January 10, 2019 • Manish Chowdhary

We can be certain that Amazon is spending millions to improve and optimize its shipping processes. In this post, I'll describe three strategies to fulfill like Amazon, even if you have a fraction of its scale and infrastructure.
Shipping & Fulfillment > Merchant Voice
Why we changed our returns policy

December 4, 2018 • Peter Keller

How should an ecommerce store handle returns? Draconian merchants charge for shipping (both ways) and a hefty re-stock fee — 15 to 25 percent. I’ve never seen a company entirely deny returns.
Shipping & Fulfillment
7 Tried-and-true Free Shipping Promotions to Drive Holiday Sales

November 1, 2018 • Armando Roggio

A free shipping offer is a powerful ecommerce promotion. It can boost conversion rates and increase average order values. Like other forms of advertising and promotion, free shipping is an expense.
Shipping & Fulfillment
6 Holiday Ecommerce Shipping Mistakes to Avoid

October 24, 2018 • Armando Roggio

Customers expect delivery. For online stores that sell tangible products, order fulfillment is arguably the single most essential task. It is the culmination of marketing, web development, and customer service.

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