Business

An ecommerce site is a business. Our Management & Finance category addresses online payments, funding needs, employee issues, merchant profiles, key metrics, multichannel and omnichannel strategies, cross-border analyses, inventory management, accounting topics, sales taxes, and much more.

Business
Quick Query: ProStores’ Julian Green

June 1, 2006 • Kerry Murdock

In January 2005, eBay Inc. purchased Kurant’s StoreSense, an online ecommerce provider. Using Kurant’s technology, eBay subsequently launched ProStores, an ecommerce solution for small to medium-sized merchants. ProStores has since signed up “tens of thousands” of online merchants. Juli...
Business
BuySafe.com Founder Steve Woda

May 31, 2006 • Michael A. Cox

For every person who shops on the Internet, there are hundreds of others who don’t – who won’t. They don’t want to. They feel, with some justification, that doing so would lead to the nightmares others have lived through with identity theft, undelivered merchandise, credit-card fraud – ...
Business
Sourcing Options for eCommerce Firms

May 31, 2006 • PEC Staff

Finding products to sell remains one of the hottest topics for online entrepreneurs, and it’s the top question eBay Radio gets from its listeners, according to Chris Malta, Product Sourcing Editor for The eBay Radio Show and Founder and CEO of Worldwide Brands, Inc. Malta defines produc...
Business
Clear Block! TracksideSales.com Rides The Mainline

May 31, 2006 • Michael A. Cox

Clear Block is a railroad signal, indicating that the block of track ahead is clear and no train wrecks are in the offing. Joe Derouin, a 48-year-old who loves trains, dreamed of being in the model-railroad business. He got the “clear block” call from his wife Jeanne almost eight years ...
Business
Zoovy CEO David Steel

May 1, 2006 • Michael A. Cox

The song, the one by Leroy VanDyke in 1959, tells about a boy from Arkansas who longs to be an auctioneer. He went off to school and learned how to say things like, “Thirty dollar bid it now, thirty-five Will you gimmie thirty-five, To make it thirty-five, to bid it a thirty-five Who wo...
Business
Greatlookz.com: Persistence Pays for Zoovy Store Owner

May 1, 2006 • Michael A. Cox

"I always wanted to be a pioneer coming across the plains in a covered wagon,” says Marion Keisling. However, there is not much need for covered wagon driving these days, so Keisling has done her pioneer thing in the ecommerce business. She runs a company called Greatlookz.com and does...
Business
Web Hosting: Hope for the Best, Plan for the Worst

May 1, 2006 • John W. Dozier, Jr.

Last month we discussed web development agreements. Next question: Who is going to host your site? My advice is to know whom you are dealing with, and then make sure that if something goes wrong you have an exit strategy. In other words, do your due diligence. Then hope for the best and...
Business
Quick Query: Jeremy Hanks

May 1, 2006 • Kerry Murdock

What's Doba.com? Doba.com helps simplify product sourcing. That is, we streamline product sourcing for the emerging market of web-based entrepreneurs starting and growing a retail business. Our web-based platform empowers entrepreneurs to find and sell products, and suppliers to connec...
Business
Payment Options and Simple Checkout

May 1, 2006 • PEC Staff

A truly successful and customer service friendly ecommerce shop will have an intuitive and welldesigned checkout system. The more difficult it is to purchase something from you, the less likely a customer will try. Here are some tips to ensure you’re running a customer service-friendly ...
Fraud Prevention
Payment Processing: Choose the System that Fits

April 1, 2006 • PEC Staff

One of the most critical decisions business owners have to make is how they are going to process payments from their website. Entrepreneurs frequently find themselves asking if a merchant account is what they need or if they need a private payment system (a “PPS”) such as PayPal or the ...
Business
Authorize.Net President Roy Banks

April 1, 2006 • Michael A. Cox

The credit card industry has come a long way since 1951, when Diners Club issued a credit card to about 200 members, which they could use at any of 27 restaurants in the New York City area. Then in the 1960s Bank of America began issuing Bank Americard, then came MasterCharge, American ...
Fraud Prevention
eCommerce Fraud: Build a Human Firewall

April 1, 2006 • Michael A. Cox

There is a fellow from Europe named Kevin Mitnick, who can find your Social Security number online in 15 seconds. He was the hacker who was elevated to “computer terrorist” status by the FBI and Interpol. They caught him and put him in jail for five years, but there are thousands like h...
Business
TheGroceryGame.com Scores With Coupons

April 1, 2006 • PEC Staff

Owner: Teri Gault URL:Thegrocerygame.com Established: 1999 Products: Weekly list of grocery coupons; system for saving on groceries. Shopping Cart: Custom Payment Gateway: Authorize.Net Quote: "I calculated that I made 80 cents per hour my first year." When Teri Gault and her fami...
Fraud Prevention
Winning the Fight Against Click Fraud

April 1, 2006 • PEC Staff

If somebody were to tell you that 20% of your advertising budget was being wasted on fraud, would you be worried? If you advertise on pay-per-click search engines, such as Google AdWords, Yahoo! Search Marketing (formerly Overture), MIVA, or others, you have reason to be concerned. Acc...
Business
Quick Query: Comodo’s Melih Abdulhayoglu

April 1, 2006 • Kerry Murdock

Internet commerce depends on safe and secure transactions. Because of that, we’ve asked a few questions to Melih Abdulhayoglu, an Internet security expert and CEO of Comodo, a leading provider of security software and encryption products for smaller ecommerce merchants. PeC: What does...
Business
Web Development Contracts

April 1, 2006 • John W. Dozier, Jr.

We get an interesting mix of client inquiries each week. Sometimes we are asked to draft a “simple” or “basic” contract, neither of which really exist in the online world. We don’t even attempt to do that. Or, in the other extreme, we are asked to review and provide a legal analysis of ...
Business
MIVA CEO Craig Pisaris-Henderson

March 1, 2006 • Michael A. Cox

The concept is as old as sales itself. Somebody delivers qualified customer leads to you and you pay them for each lead. It is up to you to convert that lead into a sale. It’s not too hard to comprehend. Prior to the mid-90s, in the normal sales world, lead generation was done with door...
Business
Recoverysuperstore.com Offers a Web of Support

March 1, 2006 • Michael A. Cox

Elvis Presley was born in Tupelo, Mississippi. So was Anthony Baggett. Elvis reached the pinnacle of success and then died of drug abuse in 1977. Anthony was a success and an addict, but his story is different—it’s one of hope. Anthony Baggett was, by all measure, a successful advertis...
Business
Quick Query – Scott Peterson

March 1, 2006 • Brian Getting

The Streamline Sales Tax Governing Board is the new, multi-state agency charged with simplifying the collection of state and local sales taxes. Since this will impact ecommerce businesses, we’ve asked its Executive Director, Scott Peterson, a few questions. Tell us, once more, what the...
Business
Affiliate Marketers

March 1, 2006 • John W. Dozier, Jr.

Over half of our law firm’s practice involves affiliate marketing. If we are not setting up an affiliate marketing program, we are involved in claims relating to affiliate misconduct. On the one hand, the riches to be realized by your merchant site through a successful and well managed ...
Business
Baron Bob: Wonderfully Wacky, Marvelously Successful

February 1, 2006 • Michael A. Cox

Bob Brooks got a business education at the prestigious Johnson Wales University in Rhode Island. Now he runs a $1-million-a-year ecommerce company on the Internet. It all makes perfect sense and all seems to be as it should. But to borrow a phrase from broadcast legend Paul Harvey, “now...
Business
Your eCommerce Activities Could be Criminal

February 1, 2006 • John W. Dozier, Jr.

The online world is an interesting place today for many reasons. Remember the old western movies when the cowboys came into town for several days of mischief? After weeks on the range, they would often decide on their own what laws to follow with predictable results leading to mayhem an...
Shipping & Fulfillment
Order Management Software Saves Time, Reduces Errors

January 1, 2006 • Michael A. Cox

“It was the best of times, it was the worst of times.” When Charles Dickens opened his classic A Tale of Two Cities with those words he was thinking only about the French Revolution. But his words strike equally apropos in the entrepreneurial revolution of the 21st century. It is the ...
Business
Relentlessimprovement.com Succeeds with Nutritional Supplements

January 1, 2006 • Michael A. Cox

Peter Hitesman was a loan officer for a banking institution in what he would consider his past life. It was a job that required an extreme attention to detail, intense customer service, and often times long hours. But he traded that all in one day for a new life as the owner of his own ...
Business
Ten Things You Absolutely, Positively Need to Know When You Get Sued

January 1, 2006 • John W. Dozier, Jr.

It’s one of those unanticipated business problems. The cost of dealing with it can be overwhelming. The risk of loss to you and your business is huge. While you are in the middle of managing ecommerce operations, sales, billing, advertising, fulfillment, and the day to day challenges in...
Shipping & Fulfillment
The Shipping News: Plenty of Carriers for eCommerce Companies

December 1, 2005 • Michael A. Cox

Talk about your needle in a haystack. When you ship one package through the Fedex system it becomes one of more than six million that the company formerly known as Federal Express moves about the globe every day. If you shipped it on UPS it would be one of 14 million handled by the com...
Shipping & Fulfillment
International Shipments Worth the Effort

December 1, 2005 • Brian Getting

One of the greatest attractions of an online business is the vast number of customers that the Internet allows a retailer to reach. Web surfers from all over the world can navigate beyond the boundaries and borders that exist in the physical world to find the products and services that ...
Shipping & Fulfillment
Fulfillment Help: Try Order Management Software

December 1, 2005 • Brian Getting

Online retailers know that there are many steps required from receiving a sales order to actually shipping it. For many retailers, these steps are separate and distinct: Print the order, enter it into accounting software, produce a shipping label, generate an inventory slip, email the c...
Business
eCommerce Sales Taxes: Determine Your Liability

December 1, 2005 • PEC Staff

Nexus – What Is It? Nexus is defined as a “connection” or “link.” In the world of lawyers, accountants and auditors, a nexus is an effective connection of a person or a company to a state so that the state has the ‘right’ to enforce its laws, and more importantly, its tax rules, agains...
Business
1-800-Bakery.com Links Bakeries with Consumers

December 1, 2005 • Brian Getting

Award winning bakery chef Stephen Pazyra thinks bakery items are more than mere food. To him, baked goods represent comfort foods that evoke nostalgia, bring back memories, and make people feel good. As the co-owner of 1-800-Bakery, Inc., he strives to bring the customer experience of y...