Marketing & Advertising

October 11, 2010 • Armando Roggio

For nearly a month, microblogging powerhouse Twitter has been rolling out a new user interface aimed at making the service the "best way to discover what's new in your world." Twitter is already one of the most popular social media sites with more than 165 million registered users, acc...

October 7, 2010 • Carolyn Nye

Transactional emails, by definition, are sent automatically after a customer places an order. Every transactional email is an opportunity to connect with your customer at a point where he or she is fully engaged. But how can you optimize transactional emails to encourage customer inte...

October 6, 2010 • Paul Chaney

The deal of the day group coupon-buying concept has taken the Internet by storm. Forbes magazine called Groupon, the leading deal-of-the-day site, the "fastest growing company ever." The concept appeals mostly to local brick-and-mortar retailers and large retail brands. But ecommerce ...

September 30, 2010 • Scott Smigler

Many online retailers take the "ready, fire, aim" approach when structuring their PPC (pay-per-click) campaigns. However, as competition intensifies and search engines evolve, online retailers who fail to organize their campaigns in more thoughtful ways will be penalized. Those who “aim...

September 29, 2010 • Charles Nicholls

September 29, 2010 • Paul Chaney

September 23, 2010 • PEC Staff

As we head into the holiday season amid mixed economic signals, merchants are looking to maximize visibility while keeping expenses in check. In a recent Practical eCommerce webinar we reviewed some easy-to-implement SEO tips with Andreas Ryuta Stenzel, online marketing manager with TRU...

September 23, 2010 • PEC Staff

Google Instant, the new auto-fill search query process, could impact traffic to ecommerce sites. We asked four ecommerce merchants how Instant, which Google launched on Sept. 8, is affecting their traffic and how they plan to react to it. Their responses are below. Traffic Up by 20 Pe...

September 22, 2010 • Paul Chaney

Social media has breathed new life into email marketing. And email provides a "push" element to update social network friends, Fans and followers. Email service providers (ESPs) are leading this renewed vitality and interest with the integration of email with social media. In this art...

September 15, 2010 • Paul Chaney

There is a growing integration between social media and ecommerce. And there's a new term for this integration: social commerce. Facebook is the leading social commerce platform. Recently I moderated "500 Million People and Growing: The Facebook Conversation Turns to Commerce," a Prac...

September 14, 2010 • Paul Chaney

Many small businesses are experimenting with social media to market their products. Based on my observations, however, most are doing it in piecemeal fashion, without a coordinated, overall strategy. In this article, I present a practical, four-part social commerce strategy that minim...

September 9, 2010 • Michael Stearns

This week Google rolled out Instant Search, a revolutionary AJAX-based technology that dynamically updates the search results page as users type in each character of their queries. Instant Search changes the fundamentals of how a user will search on Google. The introduction of Instant S...

September 8, 2010 • Carolyn Nye

I am the email marketing manager for S&S Worldwide, a large retailer of crafts and school supplies. Over the years, I have encountered many "email best practices." But like Snap Bracelets, Cabbage Patch Kids and Atari, trends change. And email best practices, I've learned, do not ap...

September 7, 2010 • Paul Chaney

"Trust" is likely the most defining factor when it comes to selling products online. Consumers will not purchase products from a merchant that they mistrust. Social media can help overcome a consumer's reluctance to purchase products due to lack of trust. It can foster interaction bet...

September 6, 2010 • Armando Roggio

Contest marketing is an excellent way to engage customers, build brand, and get leads for newsletters and other promotions. And in the age of social media marketing, an online contest can garner thousands of entries. Unfortunately some popular social media sites, like Facebook, prohib...

September 1, 2010 • PEC Staff

"Social commerce" is the merging of ecommerce with social media sites, such as Facebook. It could change the way consumers buy, and retailers sell. In an upcoming webinar entitled "500 Million People and Growing: The Facebook Conversation Turns to Commerce," we will help merchants unde...

September 1, 2010 • PEC Staff

"Ask an Expert" is an occasional feature where we ask ecommerce experts questions from online merchants. For this installment, Andrew Casey of 877MyJuicer.com asks about search engine optimization and the Magento platform. For the answer, we turn to our own senior contributing editor, ...

August 31, 2010 • Paul Chaney

Thousands of ecommerce businesses have Facebook Fan pages. But making those pages stand out from competitors' pages is a challenge. One of the ways to distinguish yours is through the use of a custom landing page, also known as a Welcome tab. In the past, to create a landing page you ...

August 30, 2010 • Scott Smigler

Editor's Note: We welcome Scott Smigler as our new pay-per-click advertising contributor. Smigler is a pay-per-click expert, and he's the president of Exclusive Concepts, a prominent pay-per-click, search-engine-optimization and ecommerce-conversion consultancy. If you are committed to...

August 24, 2010 • Paul Chaney

Facebook recently rolled out "Places," a location-based sharing application popularized by such startups as Foursquare and Gowalla. Much has been written about Places, but in this article I'll review the possible business uses for it. When a user arrives at a given location–a physical ...

August 18, 2010 • Paul Chaney

Editor's Note: For the past few weeks, Paul Chaney, our social media director, has addressed the integration of Facebook with ecommerce. He has reviewed a number of applications, including Wildfire and Fan Appz, both of which provide sweepstakes and coupons. He's also reviewed fully-emb...

August 16, 2010 • Carolyn Nye

Editor's Note: We welcome as our new email-marketing contributor. She's marketing manager with S&S Worldwide, a direct marketer of arts and crafts, sporting goods and educational supplies. She is responsible for the planning and implementation of S&S's email marketing programs,...

August 11, 2010 • Paul Chaney

Social sharing and bookmarking have taken a back seat to Facebook and Twitter. For most of us, using sites like Digg, Delicious, StumbleUpon, or Reddit rarely crosses our minds. Yet, these and other such services can provide a number of benefits to your ecommerce site, and here’s why....

August 10, 2010 • Bill Hartzer

If you are spending too much money for pay-per-click (PPC) advertising, then you likely have considered moving away from PPC and towards organic search results. After all, if you rank well in the organic, or natural, search results, you can spend a lot less money on PPC. But how do you ...

August 4, 2010 • Paul Chaney

Facebook designates Fan pages for businesses to engage users. And to help these businesses, Facebook now provides a series of resource guides for Fan page development and Facebook Ads development. It has also greatly improved the Fan page analytics component (called Insights), and it ha...

July 30, 2010 • Paul Chaney

"Ecommerce News Around the Web" is our weekly review of articles, blog posts and other news items that could interest ecommerce merchants. Ecommerce SSL is Broken, Says Conference Founder - The Inquirer Black Hat 2010 conference founder Jeff Moss is adamant that commerce's secure soc...

July 28, 2010 • Amanda Barnes

Links point to your website from all corners of the online world. Some links, like friends, come and go. However, some are very rare, and making sure you keep them current and connected is critical to your website success. I’m not talking about new links. I’m talking about links that ...

July 22, 2010 • PEC Staff

"Ask an Expert" is an occasional feature where we ask ecommerce experts questions from online merchants. For this installment, we address a question about the search engine implications from selling on Facebook. The question comes from Brian M. Almashie, vice president of ecommerce for ...

July 20, 2010 • Paul Chaney

Editor's Note: This is the third installment in our series on social commerce, the process of linking ecommerce with social media sites, such as Facebook. In the second installment, we reviewed the Facebook apps of a number of shopping cart providers. These apps extend the Facebook reac...

July 19, 2010 • PEC Staff

If you’ve been selling online for any amount of time, you know how valuable email marketing can be, especially among existing customers. And you may also have pages set up on at least a couple of popular social networks, and you might have a blog. Once separate, these forms of marketi...