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Marketing & Advertising
User-generated Content Drives Awareness, Sales
February 2, 2017 • Vanessa Penagos-Pino
Exposing products and services to prospects is a challenge for many companies. With user-generated content, your customers do the selling for you. Whether it’s through online reviews, social media posts,
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Influencers & Affiliates
Affiliate Marketing: Time to Adopt Attribution Rules?
February 1, 2017 • Greg Hoffman
Deciding who should receive affiliate-marketing commissions is increasingly important. Ecommerce merchants have watched as the affiliate channel evolved and coupon and loyalty sites quickly became the dominant publishers with little ...
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Google Ads
Using AdWords’ New ‘Responsive Ads’ Format
February 1, 2017 • Robert Brady
As of yesterday, January 31, Google AdWords no longer allows advertisers to create or edit standard text ads. This should not come as a surprise. In September, Google announced the January ...
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Technical SEO
SEO: How to Quickly Reverse a Traffic Downtrend
January 31, 2017 • Hamlet Batista
During a website redesign, re-platform, or domain change, it is not uncommon to see a reduction in organic search traffic. The panic generally starts weeks after trying one thing after ...
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Conversion
Ecommerce Product Reviews Help Shoppers in Era of Distrust
January 30, 2017 • Armando Roggio
Product reviews and ratings help ecommerce shoppers make important buying decisions. Small online retailers, particularly those selling unique items, should encourage reviews and listen to customer feedback. “Consumers have long relied ...
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SEO Tools
13 Free Tools to Test Website Speed
January 30, 2017 • Sig Ueland
Regularly testing the speed of your website is a good way to catch bottlenecks and improve the experience of visitors. Here is a list of free tools to test websites. There ...
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Business
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Merchant Voice
3 early mistakes in building my business
January 29, 2017 • Peter Keller
When I talk to entrepreneurs who have a “side hustle” — a side venture to their full-time employment — many times they ask when to leave their “safe” job and ...
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Business
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Merchant Voice
The challenge of setting up a second website
January 28, 2017 • Elizabeth Hollingsworth
There must be many businesses that launch with a specific customer target market in mind, and then receive orders from quite different groups. When I launched My Wedding Décor in April ...
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SEO
SEO How-to, Part 1: Why Do You Need It?
January 27, 2017 • Jill Kocher Brown
Search engine optimization is part science and part art. But the foundational principles of SEO are straightforward. Still, before I can address how to practice SEO, I should explain what it is and why it’s important.
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Amazon & Marketplaces
Using Amazon to build an ecommerce brand
January 27, 2017 • Phil Masiello
I love Amazon, both as a consumer and as a seller. There isn’t a more effective place to launch a brand and learn about consumer behavior than the Amazon marketplace. In ...
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Customer Retention
5 Reasons to Offer Ecommerce Subscriptions
January 26, 2017 • Armando Roggio
The ecommerce subscription model offers retailers several operational benefits, including relatively better marketing results, higher customer retention rates, improved margins, easy inventory management, and less expensive shipping. Subscription ecommerce businesses take ...
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Technical SEO
Using Caching (and Hardware) to Improve Page Speed
January 25, 2017 • Eric Davis
In “3 Backend Fixes to Increase Page Speed,” my article last month, I explained that caching can be applied to many areas of an ecommerce website. In this post, I’ll ...
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Customer Service
13 Chatbots on Facebook Messenger, for Merchants
January 24, 2017 • Sig Ueland
Since the launch of Facebook’s Messenger platform last April, over 34,000 chatbots have been written, using simulated texting and chat interfaces to interact with users. Chatbots don’t require users to install ...
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Conversion
8 Ways to Encourage Ecommerce Customer Loyalty in 2017
January 23, 2017 • Armando Roggio
Loyal, repeat customers boost an ecommerce company’s bottom line without requiring expensive marketing campaigns or intensive customer service. Repeat customers convert at a higher rate than first time buyers. Repeat customers ...
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Marketing & Advertising
Real-time Pricing Affordable for Smaller Merchants
January 22, 2017 • Gagan Mehra
Most retailers change product prices infrequently. But larger companies, such as Amazon, Jet, and Sears, continually adjust prices in real time. Now smaller merchants can also benefit from real-time pricing and promotions.
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Link Building
SEO: Be Community-centric to Earn Links
January 20, 2017 • Jill Kocher Brown
Search engine optimization requires a unique blend of relevance and authority. Relevance is more easily mastered, but authority requires the community of people that is interested in the things you ...
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Product Pages
Generate Product Descriptions with Natural Language Software
January 20, 2017 • Armando Roggio
Software solution providers are using templates and product data, such as brand name, price, and specifications, to automatically generate thousands of ecommerce product descriptions in practically no time. Ecommerce product descriptions ...
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Customer Service
Want to Please Shoppers? Respond Quickly
January 19, 2017 • Pamela Hazelton
In “5 Ways to Draw Shoppers In, and Keep Them,” one of my posts last year, I addressed how you have about eight seconds to get an online shopper’s attention.
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Email & Text Marketing
Understanding Email and Data Appends, for Marketing
January 18, 2017 • Carolyn Nye
Marketing professionals often ask me about email and data appends. Both can help grow new email subscribers and improve the information about existing ones. In this article, I’ll describe how ...
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Business
Legal: Protecting Against Idea Misappropriation Claims
January 17, 2017 • John Di Giacomo
Ideas are cheap. But ideas can also help an ecommerce company improve its products and services. Often a merchant’s customers or partners are in the best position to provide such ...
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Schools & Resources
12 Blogs on Medium for Merchants
January 16, 2017 • Sig Ueland
Medium, the social publishing platform, has been in the news recently for abandoning traditional ad-driven publishing (and shuttering its offices in New York and Washington, D.C., and laying off 50
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Content Marketing
Content Marketing May Boost Customer Lifetime Value
January 15, 2017 • Armando Roggio
Business-to-consumer content marketing that focuses on providing useful, informative, or entertaining information may play a role in retaining customers and, thereby, increasing customer lifetime value and profit. Customer lifetime value (CLV) for ...
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Amazon & Marketplaces
For Merchants, How to Navigate Amazon’s Marketplace?
January 13, 2017 • Kerry Murdock
The increasing dominance of Amazon has many merchants scratching their heads, wondering how exactly to work with that company, and how that company will impact their own businesses. I recently spoke ...
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Technical SEO
SEO: Google Rolls Out Mobile Popup Penalty
January 13, 2017 • Jill Kocher Brown
Right on schedule, this week Google began rolling out its intrusive mobile popup penalty, aimed at reducing the number of results that take mobile searchers to pages that use large ...
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Finance
2016 Holiday Ecommerce Wrap-up
January 12, 2017 • Marcia Kaplan
Despite concerns that political turmoil would dampen holiday spending, ecommerce sales made a strong showing in 2016. Even with a sluggish November start, revenues increased by 11 percent over 2015,
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Content Marketing
5 Content Marketing Ideas for February 2017
January 12, 2017 • Armando Roggio
February 2017 could be a good month for content marketers, thanks to events, holidays, and history. Content marketing is the act of creating, publishing, and distributing content like articles and videos ...
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Checkout Tactics
7 Ways to Accelerate Your Online Store in 2017
January 11, 2017 • Pamela Hazelton
More than half of Americans would rather shop online than in physical stores. For the younger crowd, that number is larger — up to 67 percent for consumers in their ...
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Platforms & Apps
11 Free Backup Plugins for WordPress
January 10, 2017 • Sig Ueland
If you run a WordPress website, routinely backing it up is one of the most important things you can do to prevent disaster. Fortunately, there are a number of free ...
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Amazon & Marketplaces
Implications of Amazon’s Dominance for Brands, Retailing
January 10, 2017 • Jeremy Hanks
Consumers around the world are acquainted with Amazon. I spent $3,607.08 on Amazon in 2016 alone. With 54 million U.S. consumers (64 million worldwide) in its Prime program, Amazon rivals ...
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Shipping & Fulfillment
6 Expensive Ecommerce Shipping Mistakes
January 9, 2017 • Armando Roggio
Ecommerce shipping mistakes like choosing the wrong service level, using too much packaging, or even not researching what it will cost to ship a given product can cost online retailers ...