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Customer Service
6 Customer Service Examples from Online Retailers
February 13, 2023 • Samantha Collier
Changing consumer expectations and advances in technology provide merchants the opportunity to test customer support options. Many reduce costs while improving shoppers' experiences.
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Social Media
16 LinkedIn Groups for Entrepreneurs
February 13, 2023 • Sig Ueland
LinkedIn hosts a whopping 2.4 million groups. Entrepreneurs have many to choose from for advice, networking, support, and more.
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SEO Tools
AI Won’t Kill SEO, but Plan Anyway
February 12, 2023 • Armando Roggio
AI-driven search is coming. Despite rampant speculation, it will not doom organic search traffic. It may even be an opportunity.
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Content Marketing
6 Daily Videos Drive DTC Sword Seller
February 9, 2023 • Eric Bandholz
Mini Katana is a direct-to-consumer seller of Samurai-themed letter openers, swords, and related accessories. Just two years old, the business produces a whopping six videos every day. That's 3,000 videos to date.
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Social Media
8 TikTok Content Ideas for Merchants
February 9, 2023 • Samantha Collier
TikTok is much more than teens and dance videos. Users represent seemingly every demographic and interest. It's an opportunity for merchants and brands to connect with their audiences.
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On-page SEO
SEO: Canonical Tags Dos and Don’ts
February 8, 2023 • Ann Smarty
Canonical tags can help Google, Bing, and other search engines resolve duplicate content conflicts. But the tag is only a hint, and search engines may ignore it. Here's our guide for using canonicals.
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Photography & Video
Getting Started with Live-stream Selling
February 7, 2023 • Pamela Hazelton
Live-stream selling builds community, generates sales, lowers support requests, and reduces returns. It's coming to the U.S. and Europe — in a big way.
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Platforms & Apps
4 Ecommerce Growth Levers
February 7, 2023 • Armando Roggio
Ecommerce success depends on compelling products that consumers want to buy. Beyond that are critical foundational levers — technology, people, content, and money.
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Platforms & Apps
15 Group Messaging Mobile Apps
February 6, 2023 • Sig Ueland
The rise of remote employees requires specialized tools for team collaboration and communication. Here are 15 of those tools in our all-new update of a popular resource.
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Email & Text Marketing
Email Marketing Is Like Dating
February 6, 2023 • Carlos Vega
First impressions are important for dating and for recipients of marketing emails. Three email components — "From," subject line, preheader — are critical.
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Content Marketing
5 Content Marketing Ideas for March 2023
February 5, 2023 • Armando Roggio
Content opportunities in March extend beyond St. Patrick's Day. Observances throughout the month address nutrition, vintage goods, sleeping, water, and the weather.
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Business
Maker of Apple Watch Bands Looks to Diversify
February 3, 2023 • Eric Bandholz
Braxton Manley launched Braxley Bands in 2017 from a college project. He's now selling internationally and looking to diversify his product line.
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On-page SEO
Readability for SEO: Myths and Reality
February 2, 2023 • Ann Smarty
A metric for the readability of an article is imprecise and often inaccurate. And there's no evidence that readability is a direct Google ranking factor.
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Platforms & Apps
Ecommerce Product Releases: February 1, 2023
February 1, 2023 • Sig Ueland
This installment of our long-running series includes new services for digital wallets, in-video search, shipping, SEO, headless development, omnichannel fulfillment, and more.
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Inventory
Disclosure Rules for Alcohol, Cannabis Sales
February 1, 2023 • Jeff Siegel
Online sellers of alcohol and marijuana face a slew of disclosure requirements, such as permissible age, allowable products, shipping restrictions, and more.
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Platforms & Apps
13 AI Chatbots for Business
January 31, 2023 • Sig Ueland
ChatGPT demonstrates the stunning benefits of artificial intelligence. Many other providers offer impressive AI-driven tools for customer service, process automation, and more. Here are 13 of them.
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Inventory
The 5 R’s of Merchandising (for Ecommerce)
January 30, 2023 • Armando Roggio
A 100-year-old merchandising concept applies to modern-day ecommerce retailers — the right people, right product, right quantity, right price, right time.
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Analytics & Data
2022 Holiday Shopping Wrap-up
January 30, 2023 • Marcia Kaplan
U.S. holiday 2022 ecommerce sales were slightly higher than 2021 — confounding skeptics who predicted a decline — and comprised 21.6% of total retail spend.
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Conversion
How ChatGPT Drives Ecommerce Conversions
January 29, 2023 • Pamela Hazelton
ChatGPT can suggest bullet points, email subject lines, A/B tests, product recommendations, FAQs, and more. The suggestions aren't perfect but definitely helpful.
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Business
Ridge Wallet CEO Aims for $1 Billion Exit
January 27, 2023 • Eric Bandholz
Sean Frank addresses the overall state of ecommerce in 2022, the perils of excessive debt, and his goal of selling the company within three years.
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SEO Tools
5 Ways to Use ChatGPT for SEO
January 26, 2023 • Ann Smarty
Google thus far disallows AI-generated content in its index. But the SEO benefit of ChatGPT and similar tools is increased productivity, not producing entire articles.
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Design & Dev Tools
21 Productivity Tools for 2023
January 24, 2023 • Sig Ueland
Staying organized and productive has never been easier. Innovative apps help manage time, collaboration, workflows, projects, and more. Many offer free versions for individuals.
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Social Media
Is BeReal for Real?
January 23, 2023 • Samantha Collier
BeReal users post instant, immediate photos of their daily activities. The site has scaled to 73 million monthly users. But what's the revenue model?
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User Experience
Simple Steps to Mobile-first Web Design
January 23, 2023 • Barbara Carneiro
For too long mobile websites have been scaled-down desktop versions. The result is often an awkward user experience. Mobile-first design reflects the reality of today's consumer.
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Inventory
3 Flaws of Cost-plus Pricing
January 22, 2023 • Armando Roggio
Cost-plus pricing on the surface seems straightforward. But then market forces intervene.
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Design & Dev Tools
Shopify App Developer Takes on Coupon Leaks
January 20, 2023 • Eric Bandholz
Dennis Hegstad's latest Shopify app is called Vigilance. It monitors and blocks unwanted coupon code injections at checkout, saving merchants big bucks.
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SEO Tools
Using Google Cache for SEO
January 19, 2023 • Ann Smarty
Google cache is a repository of billions of archived web pages. Analyzing a page's cache version can help optimize it for organic rankings. Here's how.
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Google Ads
Google Ads Q&A: Budget, Keywords, Search Network
January 18, 2023 • Matthew Umbro
Contributor Matt Umbro, a pay-per-click pro, responds to questions from Google Ads advertisers, addressing campaign budgets, keyword limits, Search Network tactics, growth, and more.
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Content Marketing
15 Press Release Distribution Services
January 17, 2023 • Sig Ueland
Spreading the word on product launches, updates, and collaborations is difficult. Press releases can help, especially when distributed to targeted media outlets.
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Payments
Trouble Brewing for Buy Now, Pay Later Providers
January 17, 2023 • Marcia Kaplan
Consumers love buy now, pay later programs. But after rapid growth, the industry is staggering under rising interest rates, delinquent borrowers, and overexpansion.