Business
An ecommerce site is a business. Our Management & Finance category addresses online payments, funding needs, employee issues, merchant profiles, key metrics, multichannel and omnichannel strategies, cross-border analyses, inventory management, accounting topics, sales taxes, and much more.
Amazon & Marketplaces | B2B | Cross-border Selling | Finance | Fraud Prevention | Inventory | Local Business | Payments | Shipping & Fulfillment | Staffing-
Amazon & Marketplaces
Amazon Sues Fake Product Review Websites
April 23, 2015 • Marcia Kaplan
Ecommerce merchants know the importance of favorable customer reviews. Results of a 2013 survey of 1,046 American consumers by research firm Dimensional Research show that 90 percent of consumers who ...
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Business
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Merchant Voice
Mobile friendly, but just barely
April 22, 2015 • Erica Tevis
Google’s long awaited “mobile friendly” algorithm change occurred yesterday, April 21. Sites that weren’t mobile friendly (as determined by Google) presumably experienced a reduction in mobile-search rankings. In this post,
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Business
How to Build a Trustworthy Ecommerce Brand
April 22, 2015 • Armando Roggio
When customers trust your business and recognize your brand they will often make repeat purchases, pay a slight premium for your products and tell others about your store. To encourage ...
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Shipping & Fulfillment
Drop Shipping: How to Manage Returns
April 16, 2015 • Jeremy Hanks
Drop shipping requires three major data integrations between the retailer and the supplier: product catalog, inventory, and orders. The order integration and workflow culminates with fulfillment and shipment from the ...
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Finance
13 New Equity Crowdfunding Success Stories, for Ecommerce
April 16, 2015 • Sig Ueland
It’s been three years since the Jumpstart Our Business Startups (JOBS) Act was signed into law. Currently, Title II is in effect, allowing small businesses to solicit investments from accredited ...
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Business
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Merchant Voice
China-based merchants ship to U.S. for free
April 13, 2015 • David Sasson
As ecommerce leaders and professionals, it is our responsibility to occasionally look at the landscape of the ecommerce industry as well as our specific space within ecommerce and explore potential ...
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Local Business
6 Local Business Online Marketing Platforms, Apps
April 13, 2015 • Paul Chaney
For a small business, managing multiple online marketing channels is a complex process that can require a sizable amount of the owner's time and resources. Knowing how to produce content that resonates with customers and prospects, learning the nuances of how various channels work, and understanding the contribution each makes to ROI, only adds to the challenge.
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Business
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Merchant Voice
7 tips for building your YouTube channel
April 10, 2015 • Jamie Salvatori
My company’s YouTube channel has roughly 1.2 million subscribers. Here are seven pointers that have helped us reach that number. 1. Determine Your Goals for the Channel First, it’s important to decide ...
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Business
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Merchant Voice
The swift countdown to launching my new site
April 9, 2015 • Elizabeth Hollingsworth
Launching a new website takes a lot of preparation and planning. I first addressed my new ecommerce business, My Wedding Decor, back in February, in “Launching my third website business in 15
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B2B
B2B Ecommerce Growing; Becoming More Like B2C
April 9, 2015 • Marcia Kaplan
While B2C ecommerce gets the most media attention, B2B ecommerce is the bigger revenue generator, both globally and in the United States. The entry of ecommerce giants such as Alibaba ...
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Business
Can Lawsuits Remedy Bad Online Reviews?
April 8, 2015 • Elizabeth Lewis
Yelp.com is no stranger to lawsuits involving libel, defamation, and privacy laws. As Yelp is one of the largest rating sites, a body of case law has started to form ...
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Shipping & Fulfillment
How Shipping Methods and Policies Affect Conversions
April 7, 2015 • Pamela Hazelton
Ask any group of online shoppers their top reason for abandoning a shopping cart and they’ll likely refer to shipping. However, it’s not always about the cost of delivery. The way ...
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Business
Exactor CEO on Federal Sales Tax Legislation
April 2, 2015 • PEC Staff
The rise of ecommerce has reduced local brick-and-mortar retail sales and the corresponding sales taxes from those transactions — putting states and localities in a revenue bind. A hodgepodge of ...
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Business
QuickBooks Online vs. Xero: Which Is Better?
March 30, 2015 • Mac McSwain
Most ecommerce merchants are familiar with QuickBooks and QuickBooks Online. Xero, a hosted accounting platform for small businesses, is less known. As a CPA for small-to-midsized ecommerce companies, I prefer ...
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Business
Leading Brick-and-click Retailers Winning in Mobile
March 30, 2015 • Armando Roggio
Large multichannel retailers are using mobile commerce and mobile apps for in-store sales. Although trend-tracking firm comScore recently ranked Amazon and Ebay as the top two mobile-savvy sellers, there is ...
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Business
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Merchant Voice
From Magento to WooCommerce, part 5
March 27, 2015 • Richard Stubbings
This is the fifth and final installment in a series of posts that describes my disenchantment with Magento and my consideration of WooCommerce as a new platform for my ecommerce ...
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Shipping & Fulfillment
How to Manage UPS, FedEx Dimensional Weight Pricing
March 26, 2015 • Michael Manzione
The days of being able to offer free shipping may be coming to an end for many ecommerce merchants. UPS and FedEx have implemented dimensional weight pricing for ground packages ...
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Local Business
Pros, Cons of Facebook Local Awareness Ads
March 26, 2015 • Rodney Hess
These days, advertising is almost a necessity when promoting your small business on Facebook. In 2013, the average organic reach of a business page’s post was anywhere between 12 to 16 percent of its total audience — a number that has decreased steadily ever since. A 2014 report from Social@Oglivy found that the number is now closer to six percent.
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Business
Supreme Court to Address Ecommerce Sales Tax?
March 25, 2015 • Elizabeth Lewis
Earlier this month, the U.S. Supreme Court issued a closely watched decision in the Colorado “Amazon tax” case, Direct Marketing Association v. Huber. Marketing associations, affiliate marketing groups, online sellers,
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Payments
Follow-up: EMV Credit Cards and AmEx OptBlue
March 24, 2015 • Phil Hinke
This is a follow-up to two topics I addressed previously on credit card processing: EMV chip cards and the American Express OptBlue program. I described earlier this year the changes affecting EMV ...
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Business
6 Global, Online Shopping Trends that Could Impact Your Business
March 23, 2015 • Armando Roggio
Personalization, videos on product detail pages, and content marketing are among six important online shopping trends that are impacting ecommerce business practices, according to a new study. iVentures Consulting, a management ...
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Local Business
13 Local Business ‘About Us’ Pages, to Inspire
March 19, 2015 • Kathleen Fealy
Analytic programs show that the About Us page is one of the most viewed pages on a website, second only to the home page. Below are examples of local business About Us pages intended to inspire you. These pages aren't perfect, but they communicate the story of the company and its owners, engage the consumer in a unique way, and represent the brand or personality of the company.
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Shipping & Fulfillment
Drop Shipping: How to Manage Fulfillment
March 18, 2015 • Jeremy Hanks
Recall from my previous posts that drop shipping requires three major data integrations between the retailer and the supplier: product catalog, inventory, and orders. It all culminates with fulfillment and ...
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Local Business
How to Use Yelp for Local Marketing
March 16, 2015 • Paul Chaney
Yelp enables people to search for local businesses based on customer ratings and reviews. It covers a broad range of industry sectors including food, beauty and spas, health and medical, home services, and many more. As a business owner, you can use Yelp to showcase your products and services, and connect with customers and prospects in your local area.
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Business
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Merchant Voice
From Magento to WooCommerce, part 4
March 15, 2015 • Richard Stubbings
This is the fourth installment in my series of describing the process of migrating from Magento to WooCommerce. In “part 1,” I discussed my frustrations with Magento and the appeal ...
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Local Business
10 Great Local Marketing Ideas for March 2015
March 13, 2015 • Web Marketing Today
Web Marketing Today asked ten industry insiders to share their best advice for helping local small businesses market online. Here’s what they had to say.
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Finance
Can Etsy Keep Artistic Roots with IPO?
March 11, 2015 • Marcia Kaplan
Etsy, the online marketplace that offers artists, crafters, and vintage collectors a venue to sell their goods, filed for an initial public offering earlier this month. The company plans to ...
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Business
Competing on Customer Experience
March 5, 2015 • Armando Roggio
Ecommerce merchants seeking to acquire and retain customers will compete to provide exceptional customer experiences that may make price and even product quality less relevant, according to a new survey. Some 53
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Business
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Merchant Voice
From Magento to WooCommerce, part 3
March 5, 2015 • Richard Stubbings
This is the third installment of a series in which I describe my decision to leave the Magento platform, and test WooCommerce. In “part 1,” I explained my disillusionment with ...
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Business
7 Surprises When Adding Clicks to Bricks
March 3, 2015 • Armando Roggio
Adding an online store may help traditional retailers increase sales and, ultimately, grow and improve. But transitioning from brick and mortar to brick and click will not be without problems. There ...